Discuss business intelligence, integration, compliance and a host of other SAP-related topics – implementation, best practices and resources to negotiate the world of SAP better!


June 28, 2019

How SAP has evolved its flagship EWM product to be one of the leader in magic quadrant of WMS market

Once again in May 2019, SAP has made it to the top-tier quadrant of leaders offering WMS product in Gartner's 2019 Magic Quadrant of Warehouse Management Systems. This endeavor to become top-tier supplier of WMS product by SAP has long evolution story of about 2.5 decades.

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April 25, 2019


Infosys achieves successful conversion with smooth functioning from Day 1


Migration or conversion from SAP ECC to S/4HANA is an implementation method that it´s gaining increasing interest among SAP customers. Up until this Brazilian pharmaceutical company's SAP S/4HANA went live in Brazil and 12 other countries, there were doubts about the feasibility of such a change. SAP S/4HANA has mostly been implemented from scratch (greenfield), but rarely through a conversion process (brownfield). Despite of the complexity of this kind of project, Infosys and SAP together scripted our client's success story.


Of the few SAP S/4HANA conversion projects worldwide, none had been carried out in Brazil before. While pioneers always face challenges, client and Infosys made a clear commitment to innovation. On the first day of system go-live, client carried out operations smoothly across 13 countries. And today, after two months, everything still works perfectly. The client has already experienced performance benefits. A closing process that used to stretch over 12 hours now takes only 2 hours.


Infosys has always believed that conversion of SAP ECC to SAP S/4HANA was possible. The client's project has proved that conversion is not only feasible, but it is also an important transition scenario. Moreover, it could be a viable option for many enterprises. It can reduce cost and implementation time, as well as the involvement of business areas and impact on operations. With the expertise Infosys developed through this engagement, it is possible to execute similar projects with significantly lower risk and effort for clients.


SAP has already announced that the maintenance window for ECC will close by 2025 and this was one of the decision drivers for the client. The S/4HANA conversion involved 1,500 global users from the areas of finance, controlling, human resources, procurement, warehousing, production, maintenance, and quality. It required migrating about 2,400 programs and more than 70,000 ECC tables to S/4HANA. The change enabled, among other things, the use of in-memory computing for analytics, IoT for predictive maintenance, and AI/ML for fiscal compliance.

To know more about this journey, please attend my session on May 7 at SAPPHIRE NOW and meet our experts at Infosys booth no. 632.

How global eye care leader transformed its S&OP processes with a successful SAP IBP implementation

Our client is a global eye care leader with over 19,000 employees serving patients across more than 140 countries. Client offers a complete line of ophthalmic surgical devices, differentiated contact lens and lens care products to help patients with vision disorders.

The company was under pressure to reduce cost, replace antiquated systems, streamline processes, drive revenue growth, and recharge the customer experience. It was clear that merely a change in business model would not be enough. There was a strong need for business transformation to simplify and standardize business processes across all divisions and geographies.

Client decided to transform their global supply chain planning processes by implementing SAP Integrated Business Planning (IBP). This powerful cloud-based tool provides capabilities for demand planning, network deployment and requirements planning, constrained capacity planning, inventory optimization, and overall S&OP process management. A modern, user-friendly Excel-based front-end tool, IBP integrates disparate back-end systems and standardizes interface models to achieve end-to-end visibility across the entire supply chain.

For the implementation of this transformation program, Infosys was selected as their partner. We had a clear mandate to build templates and roll out demand planning (DP) and supply planning (SP) across over 60 affiliates and 10 manufacturing sites. Our goal was to optimize, integrate and standardize processes while reducing complexity and cost. By creating the right template, we could enable Alcon to meet their objectives.

For this Global scope and scale of the Program, strong Governance structure was essential. We achieved this by setting up work stream wise Onsite, offshore teams (located in 15 countries across the globe). To manage interface complexity (with localized and multiple JDE systems), Program had to setup stronger integration team.

Post the successful completion of the program toward the end of 2018, the client's  supply chain was transformed into a state-of-the-art planning platform.  There were huge improvements in balancing demand and supply, optimizing inventory, and proactively handling inefficiencies. 

The biggest benefit achieved is that all entities (affiliates, DC, S&OP, and plants) work with the same database and have visibility across the entire supply chain.  This in turn has helped supply chain planning users to leverage IBP effectively for better decisions that help patients in a timely manner.

I will present this success story at SAPPHIRE NOW along with client, this year on May 8 at 12:00pm -12:20pm in room NE512 (Network and Spend Management).

To share our lessons and experiences, I look forward to connecting with you at the Infosys booth 632

September 28, 2010

RFID in Pharma Manufacturing and Regulatory Compliance

What has helped retailers eliminate costs, manage assets and provide self checkout facility to customers? What has eliminated multiple resource requirements for handling and tracking packages and parcels in transport industry? What has off late reduced the burden of manual intervention at the toll gates?

No reward for guessing and it is RFID (Radio-frequency identification). Simply put, RFID (also sometimes referred to as Auto ID) outlines a technique of identifying an entity relevant to business, by use of radio waves (with the help of RFID tags and tag readers). Now various industries have seen multi faced utility of RFID. Let's assess its usage in Pharma Manufacturing with focus on regulatory compliance.

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September 24, 2010

Challenges for Pharma Contract Manufacturer Organizations

Pharma companies are trying to outsource more and more manufacturing activities to contract manufactures so that they can focus on core activities of drug discovery and marketing. One estimate pegs the annual revenue from contract manufacturing and research activities to approximately 180 Billion USD for year 2010 with the annual growth rate of approximately 11%.There is a rapid rise in the pharma contract manufacturing organizations in India and China in recent years and this will further aid to the growth of the contract manufacturing industry. The blog explorers various challenges that CMOs are likely to face in medium to long term timeframe.

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September 17, 2010

Service Introduction- In IT space

The concept 'Service Introduction' is gaining rapid popularity in IT world as an 'effective tool' to introduce a new application/service into an established system.

In short, Service Introduction is the management of activities to ensure that applications/systems being developed to meet all operational requirements before getting introduced to 'Production or Live' environment. It also has to ensure 'Maintenance teams' are comfortable in providing the required services from the day one.

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March 23, 2010

Optimize Operating Cost of Pharma ERP Support Setup

This blog is based on the experience of working in Pharma ERP Projects and Support environment. In this case ERP system used was is SAP R/3 system. One of the observation is Pharma companies have to follow and built in Validation and Compliance steps in both SAP Projects and  Production Support processes. Validation and Compliance ensures detailed electronic records and audit trails are maintained for system setup, design, specifications, testing, defects, modifications and are ensured through Validation Plan & Report for SAP Projects and through Validation Audits for SAP Production System. Validation and Compliance procedures also ensures Implementation and Maintenance of GxP business processes as per defined operating procedures in the underlying systems. This translates into presence of multiple tools and presence of complex processes which adds up to the cost of SAP Support setup. This blog examines and present ways to reduce such costs.

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March 17, 2010

ERP Consolidation Assessment in Pharma Companies:Cross-Divisional or Divisional

Pharma and Healthcare companies may have multiple ERP system lines in their Organization. This could be because of multiple reasons, for example how organization was structured in the past e.g. separate business divisions exist for patent drug production, Generics, Consumer Health or it would have acquired or got merged with other Pharma companies for better strategic fitment. Reasons apart, there is sufficient scope to optimize the total cost of ownership of ERP Systems by consolidation into a Global ERP System. Apart from the benefits arising from IT Infrastructure consolidation, the business case for consolidation of ERP systems will originate from the top management need of having a global view of business, to foster the standardization of the business processes across divisions, to improve visibility across supply chain, to bring efficiency in handling inter-divisional transactions and most importantly to emerge as a customer and market responsive organization.

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February 13, 2010

Pharma Complaint Management:Meeting the Challenges

Inadequate handling and management of Product complaints is one of the top findings in the FDA warning letters to the Pharma and Healthcare companies. Though these companies have Complaint Management systems and procedures in place but clearly there is a need for robust solution to meet the challenges of regulatory compliance, having an advance alert mechanism for relevant business decisions on account of product safety and most importantly of being responsive to customer and regulatory authorities.

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