Infosys AssistEdge is the first customer service product for contact centers that delivers an integrated cross-channel experience. While you’re here, you can read our blog posts and know more on our upcoming events and developments that are transforming contact centers and customer service.

« January 2013 | Main

February 13, 2013

Infographic: Better Business

67% of consumers state they are inclined to spend more money with a company that provides top-notch customer service, and 75% of consumers are willing to spend more money with companies that boast a history of quality customer service. To keep the numbers high, businesses small and large are still putting the customer first. But what is their approach?


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February 5, 2013

Infographic: What Customers Expect from Agents

Companies today aren't just paying attention to their customer's overall satisfaction levels. To better identify the roadblocks to excellent customer service, companies are closely examining exactly what about the experience is bothering customer,especially when it comes to customer-agent interaction


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Customers. Agents. Supervisors. Everyone has a wish. What's yours?
8 Plays to Deliver an Integrated Customer Service Experience
Everyone has a story on Infosys AssistEdge.
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